In today’s challenging market, people skills are critical to maintaining a client base or even keeping a job.
Yet, we stand in check out lines only to meet a sour face, accompanied by a sour attitude.
Whatever happened to the smiling clerk at the grocery store, or the cheerful postman who delivered your mail? It seems that as time ticks along, and as the recession deepens, faces are getting longer and people skills are showing up less and less.
I will share 3 secret people skills tips that I learned from a mentor that helped me to stand out in a crowd and build a successful business as well.
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People Skills Tip #1: SMILE
Everyone loves a smile. It tells people that you are happy and glad to see them. It also tells them that you are going places. A smile brightens not only your day, but it gives a ray of sun to someone else’s day too. Smile even if you do not feel like smiling.
People Skills Tip #2: LISTEN
Listening skills are important in a business, a job, a marriage, etc. Listen attentively. Everyone seeks an audience. Most people have not been ‘listened to’ in years. Give your client, your boss, or your spouse your full-undivided attention. Ask questions; encourage them to talk about themselves and the accomplishments that they achieved. To be an interesting conversationalist is to be a good listener.
Recently during the holiday season, we were delighted to have my cousin’s grandfather present. ‘Poppy’ is 89 years old and will be 90 soon. We sat in a circle over the holiday and asked ‘Poppy’ about his life. WOW! He gave us a wealth of information and stories that we would have missed if we did not encourage him to talk. ‘Poppy’ enjoyed sharing his stories with us as much as we enjoyed listening.
People Skills Tip #3: MAKE FRIENDS FIRST
Always begin in a friendly manner when dealing with people. Being friendly beats yelling and screaming. A friendly approach is like a drop of honey and can win over the meanest person.
Here is an example that my mentor gave us about 1 year ago.
Let’s say that you deal with customers, you have a very unhappy client on your hands, and they want to speak to your manager.
Instead of saying, ‘okay…hold please.’ You could try this instead- and remember to smile the entire time.
‘Okay, I would be glad to. In fact, you are going to enjoy working with Mrs. Jones; she is a phenomenal person. Although she is a very busy woman, I am going to make sure that I can get you directly to her. In addition, Mrs. Frank, I want to thank you so much for your time. I apologize that I was not able to get you the fullness of service that you’re after, but I’m confident that Mrs. Jones is going to give it her best shot to do that for you. We really value your business and we value you as a client. Please hold and let me transfer you now.’
Upon transferring the call to Mrs. Jones, say this:
Hi Mrs. Jones, I know that you are busy but I have a client (or client name) that requested to speak with you. I’ve given this my best shot with the client. I’ve also told them you are a phenomenal person and that they will enjoy working with you. May I transfer them to you?
Try your people skills this week in your life and give me your results. I would love to hear about them.
Learn How To Use People Skills To Maximize Your Earnings.
How To DOMINATE Your Business And Get 50-100+ Leads Per Day For FREE
